FAQs
Yes, but only if your order has not been shipped yet. If your order is still being processed and hasn’t left our warehouse, we can help you update it. However, once it enters the shipping process, we can no longer make changes.
Please double-check your order and contact us as soon as possible so we can review and assist promptly.
Yes, if the order hasn’t been dispatched yet. Once your order is shipped, we’re unable to change the delivery address.
Please review your shipping details carefully and contact us immediately so we can verify and help before it’s too late.
We’ll send you tracking updates via email and SMS throughout the entire shipping process using the contact info you provided at checkout.
If you’d like a quick update or direct help, just message us and our support team will gladly check and get back to you shortly.
We accept a variety of secure payment methods including: PayPal, Debit cards, Credit cards
You can select your preferred method during checkout.
If you received an error or couldn’t complete your order, please try the following:
1. Exit the current tab and clear your browser cache/history, then try again
2. Try a different device (phone, tablet, or computer)
3. Try a different payment method
Most customers find that clearing cache solves the issue right away. If you’re still having trouble, feel free to contact our support team for assistance.
Don’t worry, we carry a wide range of sneaker models and styles. If you can’t find what you’re looking for, just send us a message with the product name or image, and we’ll help you find it.
Please double-check that:
– You entered the correct code
– The code is still valid
– The code is not being applied to sale items, as promo codes typically don’t apply to already discounted products
Our Return & Refund Policy is clearly outlined and publicly available on our website.
Please refer to the full policy, and if you have any questions or need help, don’t hesitate to reach out to our support team – we’re happy to guide you through it.